Frequently Asked Questions
General FAQ
Q: Are you open on Saturdays? A: Wertsch Vision Associates is open Saturdays 8am-11am, September-May. We are closed Saturdays from Memorial Day to Labor Day.
Q: How do I make an appointment?
A: You can make an appointment by calling (717) 626-8100 during business hours.
Q: Do you accept credit cards? A: We accept Visa, Mastercard, and Discover Card. We do not accept American Express.
Optical FAQ
Q: When will I be able to pick up my new glasses or lenses? A: Your new lenses or glasses will be done in approximately 7-10 business days. You will receive a phone call when they are ready to be picked up.
Q: Do I need an appointment to pick up my glasses or lenses? A: No, an appointment is not needed to pick up glasses or lenses.
Q: Can scratches be removed from lenses? A: No, scratches cannot be removed by buffing or any other means.
Insurance FAQ
Q: Is it medical or vision?
A: Many patients today have a vision benefit plan in addition to their medical insurance. But most have a difficult time knowing which coverage their exam should be billed to.
The following is an excerpt from Looking Healthward, Fall 2008, a subscriber newsletter by Highmark Blue Shield:
"Vision benefit exams are limited, eye-health examinations that include a refraction test, which checks to see whether you need glasses or contact lenses. Certain screening tests may be done for ocular disease, but the primary purpose of a vision benefit examination is to measure your vision.
Your medical insurance should be used if you have any eye problems or disease, or if you have any medical conditions that are known to cause eye problems. A medical examination is performed to diagnose and treat diseases of the eye. It is more detailed and complex than a refraction/vision examination.
For example, if you have diabetes, your Highmark medical insurance covers a diabetic retinal eye specialist (optometrist of ophthalmologist) every year. This is an examination where the pupils are dilated and the retina is thoroughly evaluated for any diabetic damage. If damage is found, your medical insurance will be used for additional visits and treatments as they are medically indicated. This medical benefit is distinct and separate from any vision plan benefit that you may have.
You should use your vision benefit plan when you are not experiencing any ocular problems and only want a limited wellness exam or when you are checking to see if you need glasses or contact lenses.
BE SURE TO LET THE EYE DOCTOR KNOW THE PURPOSE OF YOUR VISIT WHEN YOU SCHEDULE YOUR APPOINTMENT TO LESSEN THE CHANCE OF CONFUSION ABOUT WHETHER THE VISIT PLAN OR MEDICAL INSURANCE IS THE APPROPRIATE BILLING CHOICE FOR YOUR VISIT"